Helena Pierced Mules - Silver

• Upper Material: Vegan Leather
• Lining Material: Vegan Leather
• Item Type: Mules
• Silver Hardware
• Heel Height: 0.98"(2.5cm)
• Sole Material: Rubber
• We typically advise customers to size up from their regular shoe size when purchasing our HELENA PIERCED MULES.

Add a summary about your returns policy and if required include a link to your full information.

• Shipping Information: Free shipping on orders over $120 to most countries. Standard shipping fee is $9.90 for most countries. For more details, including eligible countries and specific rates, visit our shipping page.
• Processing Time: In-stock items ship within 1-2 business days; pre-orders ship within the estimated timeframe plus 1-2 days.
• Delivery Time: 3-25 business days, depending on location.
• Duties & Taxes: Customers are responsible for any applicable duties and taxes.
• Returns: Eligible for return within 30 days if unused, with tags and packaging intact (excluding final sale items). For more details, including return instructions and policies, visit our return page.

1. Scope of Applicability

This policy applies to orders that contain in-stock products only.
To ensure your order qualifies for guaranteed Eid delivery, please complete your purchase before the corresponding cutoff time for each country listed in the table below.

      Special Tips:

• Order Early: During peak seasons like Eid, placing your order early is the best way to ensure on-time delivery. As Eid approaches, shipping demand increases, so early orders are highly recommended.

• Opt for Expedited Service: Choosing express shipping can significantly reduce the risk of delays

2. Does Your Package Meet the Eid Delivery Guarantee Criteria?

Please use the following rules to determine if your package qualifies for guaranteed Eid delivery:

• Pre-order Items: If your order includes pre-order items and their restock time does not fall within the Eid delivery window, the package does not qualify for the guarantee.
• Fully Eligible Packages: If all items in your order are "Guaranteed Eid Delivery" products and the shipping address is within the eligible regions, the package qualifies for the guarantee.

Friendly Reminder:
If your order does not meet the Eid guarantee criteria but you wish to split the shipment to ensure timely delivery of some items, please note that an additional shipping fee of $10 USD will be charged for each split shipment. This is to cover the extra logistics costs incurred due to sending multiple packages. We appreciate your understanding and support.

3. Conditions for Guaranteed Eid Delivery

To ensure delivery before Eid, please meet the following conditions:

• Accurate Delivery Information: Ensure your shipping address is complete and correct, especially the postal code and house number.
• Choose the Shipping Method Based on Order Time: Select the appropriate shipping method ("Standard Shipping" or "Express Shipping") based on the cutoff time, and ensure to pay any applicable fees (if any).
• Valid Contact Information: Provide an accurate contact number so that delivery personnel can reach you.

4. Exclusions from Guaranteed Eid Delivery

The "Guaranteed Eid Delivery" policy does not apply in the following cases:

• Delivery Address: The shipping address is outside the eligible regions for the Eid guarantee.
• Force Majeure: Delays due to weather, natural disasters, or other force majeure events (such as strikes, traffic control, etc.).
• Customs Issues: Delays due to customs clearance when the customer has not promptly assisted.
• Address or Delivery Change: Any changes to the delivery address or request to stop shipment after dispatch, resulting in missed delivery windows.
• Signature Issues: If the customer fails to pick up the parcel or sign for it on time, leading to delays.

5. Contact Information

For assistance, please contact us via:
Email: customer@jwpei.com
Or visit our online chat support on our website.